What services does Northern Lens Discovery Studio typically offer?

Northern Lens Discovery Studio focuses on discovery-studio services that help shape ideas, clarify direction, and turn early concepts into workable plans. The scope usually includes guided exploration, structured review, and practical insight so the work stays grounded in what the project needs.

What is usually included in a Discovery-Studio service scope?

A typical scope includes an initial discovery session, questions to define the challenge, and an organized look at options, constraints, and next steps. Depending on the project, it may also include a summary of findings or a simple recommendation outline so you can move forward with more clarity.

How is pricing set for a Discovery-Studio project at Northern Lens Discovery Studio?

Pricing is typically based on the scope of the work, the level of research or discovery needed, and how much planning, testing, or refinement the project requires. If the brief is still taking shape, we usually start with a conversation to clarify goals and then provide a quote that reflects the actual effort involved.

What factors can change the final quote or fee?

The final cost can shift if the project includes extra rounds of discovery, more complex deliverables, tighter timelines, or specialized coordination. Travel, documentation depth, and any changes to the brief can also affect the fee, so we outline assumptions early to keep the estimate grounded and clear.

How can I contact Northern Lens Discovery Studio, and what is the best way to get started?

The easiest way to begin is to send a short message with a few details about what you need and when you would like to talk. If you already have documents or background notes, include them so the first reply can be more focused and practical.

Northern Lens Discovery Studio

Effective Date: September 16, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern access to and use of the services provided by Northern Lens Discovery Studio Ltd., a British Columbia company located at 2140 Commercial Drive, Suite 305, Vancouver, BC V5N 4B3, Canada (“Northern Lens Discovery Studio Ltd.”, “we”, “us”, or “our”).

By engaging our services, signing a proposal or statement of work, making payment, attending a workshop or session, or otherwise using our services, you (“Client”, “you”, or “your”) agree to be bound by these Terms, together with any applicable proposal, quotation, statement of work, or written agreement (collectively, the “Agreement”).

If you are entering into the Agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree to these Terms, you must not use our services.

2. Scope of Services

Northern Lens Discovery Studio Ltd. provides discovery-studio services focused on early-stage strategy, research synthesis, and creative exploration. Services may include, without limitation:

Discovery workshops;
Brand and concept exploration;
User research synthesis;
Insight mapping and journey framing;
Creative direction and visual prototyping;
Facilitated team strategy sessions; and
Presentation and pitch deck refinement.

Service deliverables, timelines, milestones, assumptions, exclusions, and any project-specific requirements will be described in the applicable proposal, quotation, statement of work, or project brief. Unless expressly agreed in writing, our services are advisory and collaborative in nature and do not include legal, accounting, tax, investment, engineering, or regulatory advice.

We may rely on information provided by the Client and on materials supplied by third parties designated or approved by the Client. We are not responsible for verifying the completeness, accuracy, legality, or reliability of such materials unless expressly agreed otherwise in writing.

3. User Obligations and Responsibilities

You agree to:

Provide accurate, complete, and timely information reasonably required for us to perform the services;
Ensure you have all necessary rights, permissions, and consents to provide materials, data, and feedback to us;
Review deliverables and provide approvals, comments, or decisions within the timeframes requested;
Use deliverables in a lawful manner and only in accordance with the Agreement;
Not request or require us to infringe any third-party rights, breach any law, or engage in deceptive, discriminatory, harassing, or unlawful conduct;
Maintain the confidentiality of any non-public materials, methods, or deliverables disclosed to you that are identified as confidential or that reasonably should be understood to be confidential; and
Ensure appropriate representation from decision-makers during workshops or strategy sessions where approvals or strategic input are required.

You are solely responsible for your business decisions, implementation choices, and the use of any recommendations, frameworks, or creative outputs we provide.

4. Payment Terms and Conditions

Fees, billing cadence, and payment milestones will be set out in the applicable proposal or invoice. Unless otherwise stated in writing:

All fees are stated in Canadian dollars (CAD) and are exclusive of applicable taxes, including GST/HST/PST, which will be added where required by law;
Invoices are due upon receipt and must be paid no later than the date specified on the invoice;
We may require a non-refundable deposit or retainer before work begins;
Project work may be paused if payment is overdue;
Overdue amounts may accrue interest at the lesser of 1.5% per month (18% per annum) or the maximum rate permitted by applicable law, calculated from the due date until paid in full;
You are responsible for all reasonable costs of collection, including legal and enforcement costs, to the extent permitted by law;
Any estimates are estimates only and may change if the scope changes, project assumptions prove inaccurate, or additional services are requested or required.

Unless expressly stated otherwise, fees are non-refundable once services have commenced, except as required by applicable law or as otherwise provided in these Terms.

5. Cancellation and Refund Policy

Either party may cancel a project or service engagement in accordance with the applicable Agreement and subject to the following terms:

Cancellation requests must be made in writing to the contact information listed in Section 12;
If you cancel after work has begun, you must pay for all services performed, time reserved, third-party costs incurred, and any non-cancellable commitments made on your behalf up to the date of cancellation;
Deposits and retainers are non-refundable unless the applicable Agreement expressly states otherwise or a refund is required by law;
If we cancel or terminate services without cause, we will refund any unearned prepaid fees for services not yet performed, less any non-cancellable costs already incurred;
We may terminate or suspend services immediately if you materially breach the Agreement, fail to pay amounts due, provide unlawful instructions, or engage in conduct that materially impairs the project or our ability to perform services.

Work completed up to the effective cancellation date will be invoiced at the applicable project rate or, if no project rate applies, at our standard hourly or daily rates then in effect.

6. Liability Limitations

To the fullest extent permitted by applicable law:

Our services, deliverables, recommendations, and materials are provided on an “as is” and “as available” basis;
We disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or results;
We do not guarantee that our services will produce any specific business outcome, revenue, audience response, conversion rate, funding result, design outcome, or strategic result;
We are not liable for decisions made, actions taken, or omissions by you or any third party based on our services or deliverables;
We are not responsible for delays or failures caused by third-party platforms, software, vendors, internet outages, client delays, or force majeure events.

To the fullest extent permitted by law, Northern Lens Discovery Studio Ltd. will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, business opportunities, or anticipated savings, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Agreement will not exceed the total fees actually paid to Northern Lens Discovery Studio Ltd. by the Client for the specific services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim, or CAD $5,000, whichever is greater, except where such limitation is prohibited by law.

7. Intellectual Property Rights

As between the parties, all pre-existing materials, methods, frameworks, tools, templates, processes, know-how, software, and working practices owned or developed by Northern Lens Discovery Studio Ltd. before or outside the engagement remain our exclusive property (“Studio Materials”).

Upon full payment of all amounts due, and unless otherwise stated in the applicable Agreement, the Client is granted a non-exclusive, non-transferable, non-sublicensable license to use the final deliverables created specifically for the Client for the Client’s internal business purposes and the intended project purpose described in the Agreement.

Unless expressly transferred in writing, we retain ownership of all Studio Materials, working files, draft concepts, methodologies, and reusable components. We may incorporate general skills, experience, ideas, and techniques gained while performing services into future work, provided that we do not disclose the Client’s confidential information.

You represent and warrant that any materials you provide to us do not infringe the intellectual property, privacy, publicity, or other rights of any third party. You grant Northern Lens Discovery Studio Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your provided materials solely to perform the services.

Unless you notify us in writing that the Client objects, we may identify the Client by name and describe the project in our portfolio, credentials, case studies, proposals, website, or social media for promotional purposes, provided we do not disclose confidential information or non-public strategic details.

8. Data Protection and Privacy

We collect, use, disclose, and store personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We may collect personal information such as names, contact details, business information, workshop responses, project inputs, billing details, and communication records for the purposes of:

Providing and managing services;
Communicating with you and administering the relationship;
Billing, accounting, and tax compliance;
Internal recordkeeping, quality assurance, and service improvement;
Protecting against fraud, unauthorized access, and misuse; and
Meeting legal or regulatory obligations.

We will take reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where we use third-party service providers, such as cloud storage, scheduling, communication, or payment processors, they may process information on our behalf subject to their own terms and privacy practices. By using our services, you consent to such disclosures as reasonably necessary to perform the services and administer the Agreement.

If you provide personal information about another individual, you represent that you have all necessary authority or consent to do so. Requests regarding access, correction, or privacy concerns may be directed to the contact information in Section 12.

9. Force Majeure

Neither party will be liable for delay or failure to perform its obligations, other than payment obligations, to the extent caused by events beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, epidemic or pandemic, labour disputes, civil unrest, war, terrorism, power outages, telecommunications failures, government actions, or failures of third-party systems or suppliers (“Force Majeure Event”).

The affected party will use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable. If a Force Majeure Event continues for an extended period and materially prevents performance, either party may terminate the affected services on written notice, and you will remain responsible for payment for work completed and non-cancellable costs incurred up to the termination date.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The revised Terms will be effective upon posting or upon the effective date stated in the notice, whichever is later, unless otherwise required by law.

For ongoing engagements, material changes will be communicated to you by reasonable means, such as email or written notice. Your continued use of our services after the effective date of any updated Terms constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using the services and, if applicable, terminate the Agreement in accordance with Section 5.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or the Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.

The parties irrevocably submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada, for the resolution of any dispute arising out of or relating to these Terms or the services, except where applicable law requires otherwise.

12. Contact Information

If you have questions about these Terms, payments, privacy, or any service-related matter, please contact:

Northern Lens Discovery Studio Ltd.
2140 Commercial Drive, Suite 305
Vancouver, BC V5N 4B3
Canada
Email: [email protected]
Phone: +1 (604) 827-5941

13. Severability Clause

If any provision of these Terms is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. If necessary, the invalid, illegal, or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties’ original intent as closely as possible.

By engaging the services of Northern Lens Discovery Studio Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms.

9/16/2026 Home